About the Company:Souira Yachts is a premium yacht rental and charter company dedicated to providing elite maritime experiences. From luxury day cruises to bespoke celebrations, our brand is built on excellence, safety, and unforgettable service. We are currently looking for a polished, detail-oriented, and highly responsive Customer Relations Officer to manage our international inquiries and booking logistics remotely from Egypt.
The Role: At Souira Yachts, you are more than a representative; you are a digital concierge for high-net-worth individuals. You will handle the entire lifecycle of a client’s journey—from the first WhatsApp inquiry to the final post-charter follow-up. This role requires a blend of sales flair, hospitality heart, and logistical precision.
Key Responsibilities:
Lead Conversion: Manage and respond to inquiries via WhatsApp, Email, and Social Media for Souira Yachts, focusing on high-conversion "consultative selling."
Logistics Management: Coordinate between guests and our captains to finalize guest lists, catering requirements, and custom itineraries.
CRM & Scheduling: Maintain an organized database of bookings and client preferences to ensure every Souira Yachts charter is executed perfectly.
Real-Time Problem Solving: Act as the primary point of contact for live issues, such as weather-related rescheduling or last-minute catering changes.
Brand Advocacy: Proactively follow up with guests after their trip to secure 5-star reviews and build long-term loyalty.
Job Requirements
Minimum of 3 years and maximum of 4 years of experience in customer relations, customer service, or a related field.
Proven ability to work effectively in a remote environment.
Excellent verbal and written communication skills in English.
Strong problem-solving and conflict resolution abilities.
Demonstrated experience handling customer inquiries and complaints with empathy and professionalism.
Proficiency with CRM software and remote communication tools.
Ability to multitask and prioritize in a fast-paced setting.
High attention to detail and organizational skills.
Self-motivated with a proactive approach to customer engagement.
Flexibility to work varied hours, including weekends or holidays as needed.