Sales Manager | Travel and Tourism

Key Responsibilities

• Lead, supervise, and motivate the sales team to achieve monthly and quarterly sales targets.
• Train and support sales staff on products, sales techniques, and customer handling.
• Monitor daily sales performance and ensure continuous improvement in conversion rates.
• Oversee customer interactions (calls, inquiries, follow-ups) to maintain service quality.
• Collaborate with Operations to ensure accurate booking, documentation, and service delivery.
• Coordinate with Marketing to align promotions, campaigns, and lead-generation activities.
• Analyze sales reports, trends, and team KPIs to identify opportunities for growth.
• Handle escalated customer issues and provide solutions promptly.
• Ensure compliance with company policies, processes, and service standards.

Required Qualifications

• Minimum 5 years of experience in sales; experience in travel, holidays, ticketing, or hotels is preferred.
• Strong knowledge of travel products (holiday packages, flight bookings, hotel reservations).
• Proven experience in a sales leadership or team supervision role.
• Solid B2B sales approach; experience working with travel agents is highly preferred.
• Excellent communication, negotiation, and customer service skills.
• Ability to analyze sales performance and implement improvement plans.
• Target-driven, organized, and able to work in a fast-paced environment.
• Proficient in CRM systems and MS Office tools.